Business, Residential, And Remote IT Support

Managed IT, Fewer Surprises.

Hagen IT Services helps small businesses and individuals keep computers, accounts, networks, backups, security, and AI adoption running smoothly with remote-friendly support, straightforward plans, and practical ad hoc help.

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First AssessmentIT Essentials

We find the places where day-to-day business or home IT breaks, then turn them into a clear support plan.

Email and AccountsSecure Access

Accounts, MFA, admin roles, and email settings.

ComputersPatch Rhythm

Workstations and home computers tracked, updated, and supportable.

BackupsRecovery Path

What gets restored first, where, and by whom.

NetworkSupport Map

Internet, Wi-Fi, switches, vendors, and key gear.

Based in Langley with remote support available nationwide

Monthly business support plans plus project and hourly help when needed

Residential troubleshooting, home office help, network setup, and AI readiness support

Plain-English proposals with recurring and one-time costs separated

What Gets Handled

The IT Essentials.

Business systems, home networks, devices, accounts, backups, AI tools, and vendors all need enough structure to stay reliable. Hagen IT Services makes that structure visible and supportable.

Managed IT Support

Day-to-day help for business users, devices, vendors, and recurring technology problems.

  • Remote and onsite support
  • Ticket triage and follow-up
  • User onboarding and offboarding
  • Vendor coordination

Residential IT Support

Ad hoc help for individuals, home offices, computers, Wi-Fi, printers, and everyday technology issues.

  • Computer troubleshooting
  • New device setup
  • Printer and peripheral help
  • Home office support

Monitor and Patch

Keep workstations healthier with monitoring, maintenance, and predictable patching.

  • Endpoint health checks
  • Operating system patching
  • Application update review
  • Device inventory guidance

Microsoft 365 Administration

Make email, accounts, permissions, and secure configuration easier to manage.

  • Account and license support
  • MFA planning
  • Email administration
  • Secure configuration review

Security Hardening

Reduce preventable risk with practical security baselines for businesses, home offices, and households.

  • Endpoint protection coordination
  • Access review
  • Admin account hygiene
  • Security roadmap planning

Backup and Recovery Planning

Know what is protected, what is not, and how recovery should work before an outage.

  • Backup review
  • Restore planning
  • Continuity priorities
  • Recovery documentation

AI Onboarding and Readiness

Help teams adopt AI tools with useful workflows, sensible guardrails, and a clear rollout path.

  • Use-case discovery
  • Policy and access guidance
  • Tool rollout planning
  • Staff onboarding sessions

Network Management

Keep business and residential routers, Wi-Fi, and network devices documented and supportable.

  • Site and home onboarding
  • Device management
  • Wi-Fi and LAN support
  • Network troubleshooting

Packages

Start Simple. Add Depth.

Business plans are organized around recurring outcomes. Residential help usually starts hourly, with setup and network management scoped clearly before work begins.

Monitor And Patch

Essential

$100/user/mo

Teams that need a steady maintenance rhythm for business devices without a full help desk plan.

  • Device monitoring
  • Patch management
  • Endpoint health review
  • Monthly maintenance notes

Recommended

Secure

$150/user/mo

Businesses that want the managed baseline plus practical security controls and backup oversight.

  • Everything in Essential
  • Endpoint security controls
  • Backup monitoring and recovery review
  • Security baseline review

Outside IT Department

Complete

$200/user/mo

Teams that need security, backup care, and day-to-day user administration handled by a responsive IT partner.

  • Everything in Secure
  • User account management
  • Password reset support
  • User support tickets

Security-First Operations

Concrete Security.

Hagen IT Services focuses on the controls that reduce everyday risk for businesses and homes: MFA, account hygiene, endpoint patching, backup planning, network visibility, AI access guardrails, and admin review.

Review service scope
Baseline ReviewPatch RhythmBackup PathAccess Cleanup

How It Works

Call. Assess. Support.

  1. 01

    Discover

    A short call to understand users, household needs, business sites, devices, and current friction.

  2. 02

    Assess

    Review accounts, computers, backups, network, security posture, and AI readiness where relevant.

  3. 03

    Propose

    Provide a clear plan with monthly support and one-time work separated.

  4. 04

    Onboard

    Document, baseline, secure, monitor, and support the environment.

  5. 05

    Review

    Revisit risk, service quality, and future needs on a recurring cadence.

Free Assessment

Start With A Clear Look At Your Current IT Setup.

The free assessment reviews users or household needs, devices, email accounts, network, backups, security posture, and the practical next steps.

Schedule the Assessment